Can Sportbot be used on all court surfaces?

Sportbot works on clay, hard, and hard-carpet courts. Movement on grass and very soft carpet surfaces is not supported yet.

How long does the battery last?

Each battery provides up to 90 minutes of playtime and can be swapped quickly.

Can I customize speed, spin, and shot frequency?

Yes. Sportbot lets you customize speed, spin, height, frequency, and launch position to match your training goals.

How do I control Sportbot?

You can control Sportbot directly from the rear interface or wirelessly through the Sportbot mobile app.

What warranty does Sportbot include?

Sportbot includes a one-year standard warranty. Extended coverage may be available on request.

Privacy Policy - Sportbot

Last updated: 18 June 2026

Sportbot d.o.o. ("Sportbot", "we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal data when you use staging.sportbot.tech, Sportbot mobile applications, Sportbot products, and related services.

Controller

The controller of your personal data is Sportbot d.o.o., Usnjarska cesta 14, 1241 Kamnik, Slovenia. You can contact us at [email protected] or by phone at (+386) 41 996 357.

Personal Data We Collect

Depending on how you interact with Sportbot, we may collect:

Contact details, such as name, email address, phone number, billing address, and shipping address.
Order and transaction details needed to process reservations, orders, payments, delivery, invoices, warranty claims, and customer support.
Product and service details, such as machine serial number, warranty/service history, support requests, device type, operating system, crash logs, and diagnostic or operational data where needed to provide, maintain, troubleshoot, and improve our products and applications.
Website and app usage data, such as IP address, browser type, device identifiers, cookie identifiers, pages viewed, approximate location inferred from technical data, and interactions with our website or mobile applications.
Marketing preferences and communication history, including newsletter consent, unsubscribe status, and messages you send to us.

We do not intentionally collect full payment card details. Payment card data is handled by our payment processor according to its own privacy and security terms.

How We Use Personal Data

We process personal data for the following purposes and legal bases:

To process orders, reservations, payments, delivery, installation, app access, and customer requests, based on performance of a contract or steps taken before entering into a contract.
To provide warranty, repairs, troubleshooting, safety notices, recall communication, and customer support, based on contract performance and our legitimate interest in supporting and improving Sportbot products.
To maintain business records, invoices, tax records, compliance records, and legal documentation, based on legal obligations.
To operate, secure, maintain, and improve our website, apps, products, and internal systems, based on our legitimate interests in running a secure and effective business.
To send marketing communications where you have consented or where applicable law permits existing-customer marketing. You can unsubscribe at any time.
To understand sales channels, product interest, and website performance, based on consent where required for non-essential cookies or similar technologies, and otherwise on legitimate interests.
To protect Sportbot, users, and third parties against fraud, misuse, security incidents, and legal claims, based on legitimate interests and legal obligations.

Cookies and Similar Technologies

Our website and apps may use cookies, analytics tools, pixels, SDKs, and similar technologies. Essential technologies are used to provide and secure the service. Non-essential analytics or marketing technologies are used only where permitted by law, including with consent where consent is required. You can manage cookie preferences through the available consent tools or your browser settings.

Sharing Personal Data

We may share personal data with:

Payment processors, banks, accounting providers, and invoicing tools.
Hosting, infrastructure, analytics, security, email, and customer support providers.
Logistics, shipping, installation, repair, and authorized service partners.
Professional advisers, insurers, auditors, and legal representatives.
Public authorities, courts, regulators, or law-enforcement bodies where required by law or necessary to protect legal rights.
A buyer or successor in connection with a merger, acquisition, financing, restructuring, or sale of all or part of Sportbot's business.

We require service providers to process personal data only for agreed purposes and under appropriate confidentiality and security obligations.

International Transfers

Some providers may process personal data outside the European Economic Area. Where required, we use appropriate safeguards such as adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.

Retention

We keep personal data only for as long as needed for the purposes described in this Privacy Policy. Order, invoice, and tax records are kept for the period required by accounting and tax law. Warranty, support, service, and machine-history records are kept for the warranty/service relationship and a reasonable period afterward for safety, dispute, and product-support reasons. Marketing data is kept until you unsubscribe or withdraw consent, unless a longer period is needed to keep a suppression record. Technical logs, analytics data, and support records are kept for periods appropriate to security, troubleshooting, analytics, and legal needs.

Your Rights

Subject to applicable law, you may have the right to request access to your personal data, correction, deletion, restriction of processing, portability, and objection to certain processing. Where processing is based on consent, you may withdraw consent at any time without affecting processing carried out before withdrawal.

To exercise your rights, contact us at [email protected]. We may need to verify your identity before responding.

You also have the right to lodge a complaint with a supervisory authority. In Slovenia, the supervisory authority is the Information Commissioner of the Republic of Slovenia.

Required Data

Some personal data is required to enter into or perform a contract with you, process payment, ship orders, provide warranty support, comply with tax/accounting obligations, or provide app functionality. If you do not provide required data, we may be unable to provide the requested product, service, order fulfillment, support, or app feature.

Automated Decision-Making

We do not use personal data for automated decision-making or profiling that produces legal or similarly significant effects.

Children

Sportbot products and services are not directed to children. Where consent is required for an online service and a user is under the applicable age of digital consent, parental or guardian consent may be required. In Slovenia, that age is 15.

Security

We use reasonable technical, organizational, and administrative measures designed to protect personal data. No system is completely secure, so we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated policy on our website and update the "Last updated" date.